Orders & Shipping
Do you ship within the USA?
Yes — we currently ship to US addresses only.
How long does shipping take?
Processing and delivery times vary by item and destination. Once your order ships, you’ll receive tracking so you can follow it to delivery.
Do you offer free shipping?
Yes — we offer free shipping on eligible orders (as shown at checkout).
Will I receive tracking information?
Yes. As soon as your order ships, we’ll email a tracking number/link.
My tracking hasn’t updated — what should I do?
Tracking can take 24–48 hours to update after the first scan. If it hasn’t moved for several business days, contact us and we’ll help.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, we can usually help. Contact us ASAP with your order number and the correct address.
Can I cancel my order?
If your order hasn’t shipped yet, we may be able to cancel. Once it ships, cancellation isn’t possible — but you can request a return according to our Refund Policy.
Products & Condition
Do you sell new and pre-owned gear?
Yes. Each listing clearly states whether the item is new or pre-owned.
How do you grade pre-owned condition?
We inspect and test items before listing. The product page includes condition notes and what’s included.
Are the photos of the actual item?
For pre-owned items, we aim to show photos of the actual item whenever possible. If a listing uses representative images, we will note it on the product page.
What’s included with pre-owned gear?
It depends on the listing. Each product page states exactly what’s included (caps, charger, box, etc.).
Do you test gear before shipping?
Yes, pre-owned gear is checked to confirm it matches the listing description.
Returns & Refunds
What is your return window?
We offer a 14-day return window from the date you receive your item (see our Refund Policy for full details).
Is there a restocking fee?
Approved returns may be subject to a restocking fee (see our Refund Policy for exact terms).
What if my item arrives damaged, defective, or incorrect?
Contact us immediately so we can evaluate the issue and make it right.
Do pre-owned items have an inspection period?
Yes — pre-owned online purchases include a 24-hour inspection period starting at delivery, so you can confirm it matches the listing and photos.
Trade // Sell Your Gear
What gear do you accept for trade or purchase?
We typically accept camera bodies, lenses, flashes/lighting, tripods/support gear, audio gear, and accessories. If you’re unsure, send it — we’ll confirm eligibility.
Do you offer cash or store credit?
Yes — you can choose cash payout or store credit. Store credit often provides the best value.
How do I get a quote?
Use the form on the Trade // Sell Your Gear page and include your gear list plus clear photos.
What affects the offer price?
Condition, usage/shutter count (when applicable), included accessories, market demand, and any known issues.
Do you buy gear with issues or damage?
Sometimes, depending on the issue. Please describe any problems honestly so we can quote accurately.
Contact & Support
How can I contact you?
Email: support@mirrorlessmarket.com
Phone: 620-591-2854
Address: 408 Depot Street
Simi Valley, CA 93065
What should I include when I contact support?
If it’s about an order, include your order number, the item name, and a short description of the issue (photos help a lot for damage/condition questions).
